Shipping policy
Return Policy for NordHydrogen.com
At NordHydrogen.com, owned by Finesse Media AB, we are dedicated to providing our customers with high-quality hydrogen bottles for a variety of uses. However, we understand that situations may arise where you may need to return your product. To make this process as smooth and fair as possible, we have established the following return policy.
Money-Back Guarantee We offer a 60-day money-back guarantee from the day you receive your product. This gives you plenty of time to ensure that the product meets your expectations and needs.
Conditions for Return To be eligible for a return and refund, the following criteria must be met:
- Unbroken Seal: The product must be unused and in the same condition as when you received it. It is crucial that the seal on the hydrogen bottles is completely unbroken. This is a safety measure as well as a way to maintain hygiene and product integrity.
How to Make a Return To initiate a return, please follow these steps:
- Contact Customer Service: Before returning your product, please contact our customer service at info@nordhydrogen.com to obtain a return authorization. This helps us manage your return efficiently and ensures the process runs smoothly.
- Package the Product: Carefully repack the product, preferably in the original packaging you received it in, to ensure it is not damaged during transport.
- Send Back the Product: Send the product back to the address provided by our customer service. Please note that you, the customer, are responsible for the return shipping. We recommend using a trackable shipping service or purchasing shipping insurance for your protection and safety.
Refunds Once we receive and inspect your return, we will notify you of the approval or rejection of your refund request. If your return is approved, the refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.
Shipping Information Deliveries to Europe are shipped from Sweden and typically take 4-5 business days.
Additional Information For questions about our return policy or if you need assistance with a return, please contact our customer service. We are here to help and ensure that your experience with NordHydrogen.com is as positive as possible.
Thank you for choosing NordHydrogen.com for your hydrogen bottle needs. We look forward to continuing to serve you with high-quality products and exceptional customer service.